<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"><channel><title>KeenSight Analytics Blog</title><description>Insights on AI agents, automation, and enterprise technology.</description><link>https://www.keensightanalytics.com/</link><language>en-us</language><item><title>AI Customer Support ROI: Why Handle Time Alone Is an Incomplete Business Case</title><link>https://www.keensightanalytics.com/blog/ai-customer-support-roi/</link><guid isPermaLink="true">https://www.keensightanalytics.com/blog/ai-customer-support-roi/</guid><description>A service-operations framework for evaluating AI customer support ROI across productivity, resolution quality, escalation, repeat contacts, workforce learning, adoption, and operating cost.</description><pubDate>Tue, 18 Aug 2026 00:00:00 GMT</pubDate><category>AI ROI</category><category>customer support</category><category>service operations</category><category>agent assist</category><category>automation economics</category><author>KeenSight 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ROI</category><category>automation</category><category>business case</category><category>productivity</category><category>AI economics</category><author>KeenSight Analytics</author></item><item><title>Designing Human-in-the-Loop Controls for Enterprise AI Agents</title><link>https://www.keensightanalytics.com/blog/human-in-the-loop-controls-ai-agents/</link><guid isPermaLink="true">https://www.keensightanalytics.com/blog/human-in-the-loop-controls-ai-agents/</guid><description>A research-informed guide to human oversight for enterprise AI agents, covering risk-based review, approval gates, action guards, escalation, reviewer context, auditability, workload design, measurement, and governance.</description><pubDate>Mon, 17 Aug 2026 00:00:00 GMT</pubDate><category>AI governance</category><category>AI agents</category><category>human review</category><category>human-in-the-loop</category><category>AI risk management</category><author>KeenSight Analytics</author></item><item><title>What 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